سياسة الاستبدال والاستراجاع

Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to return the product provided to him by the store within (3) working days following the date of receiving the product, and he does not have the right to exchange the product after (5) working days. 2- To exchange or return the product, the product must be in good condition (in its original condition and packaging), and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before exchanging it to ensure its safety, and the consumer bears the shipping cost if he wants to exchange the product. In international exchanges, the consumer bears all shipping costs and delivery of the product to the shipping company. If there are defects or errors, the consumer will be compensated. 3- Receiving the shipment from the shipping company or delivery agent is considered an acknowledgment from the customer that the shipment is intact and in good condition and has not been opened before receipt. 4- Returns and exchanges include all items except electrical parts unless there is a manufacturing defect in the product. 5- If the product was manufactured or ordered from the market based on the consumer's request or according to specifications he set, products with defects or that violated the specifications set by the consumer are excluded. What are the cases in which I cannot return? 1- When submitting a return request after the specified time, which is 3 days from the date of receipt. 2- If a defect appears in the product due to poor handling by the consumer when using or opening the product, or if it is damaged. 3- When the packaging of the product is damaged. 4- Returns and exchanges do not include electrical parts. Conditions for returning electrical parts if a manufacturing defect is found: 1- They must be free of scratches or signs of use. 2- Bring the original box with all accessories. 3- When the packaging of the product is damaged. Nadim Shop reserves the right to cancel the order for any of the following reasons: 1- Rejection / non-acceptance of the electronic payment process. 2- If the delivery address provided by the customer is incorrect or contact information is wrong, or if the customer cannot be reached. 3- The product is not available at the moment or the stock has run out.